Tech Support


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Click Here to Learn How to Pair Your Account

Click Here for Canvas Tips for Students

Click Here for How to Export Canvas Course Content for Offline Use

Canvas for Parents

Canvas Q&A - English
Canvas P&R - Español

Canvas for Students

Log into Canvas from a Browser
Cómo iniciar sesión en Canvas 

Log into Canvas from an iPad 
Cómo iniciar sesión en Canvas en un iPad de CMS

Login to Canvas from a web browser
Cómo Iniciar Sesión en su Chromebook de CMS

Directions for Chromebook login in your language


Click Here to Learn About Claiming Your NCEdCloud Account (Grades 6 – 12)

Step 1: Enter directly into the address bar (use Chrome or Firefox)
Avoid searching the website on Google, bookmarking the site, or using a shortcut

Step 2: Enter username (student ID number)
Enter password (Grades K-4 Cmsx+graduation year; 5-12 student generated and teachers can reset this in the NCEdCloud Portal)
Click ‘Go’

Step 3: Select the Clever button to access the following tools - 
  • Dreambox
  • SORA
  • Edgenuity

Google Read & Write

Click Here for Parent Information

How to Access
Student How-To Guide

Device Help

Apple iPads

Apple IPad Student User Guide

Apple IPad Student User Guide (Espanol)

T-Mobile Hotspots

Franklin T9 Hotspot Quick Start Guide (Eng & Esp)

Parent & Student Basic Support Line: 844-341-4834

Please contact your school for extra support.

CMS Foundation Sprint Hotspots



 Franklin R850 Mobile Hotspot Resource Center 




ZTE Wrap Connect user guide PDF

ZTE Warp Connect Guía del usuario 

For Customer and Technical Support contact Sprint

By Phone:  800-927-2199  Opt #3

By email:

CMS Foundation Hotspot Triage & RMA Guide

Quick Links

 Access_Canvas_Button.png  Email Login Button.png

P.O. Box 30035
Charlotte, NC 28230-0035
Phone: 980-343-3000
The Charlotte-Mecklenburg Schools website ( is in compliance with Section 504 of the Rehabilitation Act and Title II of the Americans with Disabilities Act. Any website accessibility concerns may be brought via the following, Email the Web Accessibility Team at WebAccessibility or Call: 980.343.0115. In compliance with Federal Law, Charlotte-Mecklenburg Schools administers all education programs, employment activities and admissions without discrimination against any person on the basis of gender, race, color, religion, national origin, age, or disability. Inquiries regarding compliance with Title IX of the Education Amendments of 1972, which prohibits discrimination on the basis of sex in education programs or activities, may be referred to the District's Title IX Coordinator at titleixcoordinator or to the Office for Civil Rights, United States Department of Education.