Transportation
Here Comes The Bus

IMPORTANT NEWS FROM CMS TRANSPORTATION TO OUR FAMILIES:

We appreciate your patience as we developed the transportation plan for the 2021-2022 school year.  The 'Here Comes The Bus' app will be available for download and set-up beginning Monday, August 16th. The app will go live tracking buses Wednesday, August 25th.  If you need assistance setting up the app or have a question during the school year, please fill out the form under contact support.  This will generate a support request to the vendor to better serve you.

Historically, The 'Here Comes The Bus' app is not available the first two weeks of school due to the thousands of changes that occur when students return to school and the resulting impact to the transportation data. While understanding this will lead to some variations in stop times and locations, the majority of families will see the correct stop information and the app will work as it should. Please be patient with the app during the first few weeks as the number of daily stop changes will diminish. If the app appears to show errors with stop location, time, or bus information feel free to reach out to your school or area transportation office for any updates.

We ask that families be at the stop 10 minutes before the scheduled stop time as stop times will vary due to traffic and other delays.  The performance of the app also varies throughout the school year.  CMS will work with the vendor to resolve all issues in a timely manner.

If you have any further questions and concerns, please feel free to contact the Synovia "Here Comes The Bus" app hotline at 1-844-854-9316 and or contact the CMS Transportation Department at 980-343-6715.

Here Comes the Bus App

CMS families with children that ride a school bus are now able to use a free bus tracking system! Families can download the app and have access to real-time location of their child's bus on a map as well as scheduled and actual arrival times at their assigned stop and school.

Here Comes the Bus is a school bus tracking app that can simplify morning and afternoon routines for parents and students by giving them real-time bus location and text or email notification alerts to help get them to the bus stop on time. Here Comes the Bus utilizes our GPS data and an easy to use customizable map that works on a computer, tablet or smartphone.

Signing up is EASY! On your desktop computer, you can sign up here. You will need the district code (73877) and your student's ID number (contact your child's school if you don't have it) to sign up. For your smartphone or tablet, download the Here Comes the Bus app from the App Store or Google Play.

Once activated, you can customize or edit features, including how the app will communicate with you and the size of the notification radius around your bus stop.

Helpful Tips:

  • You must have your child's unique student identification number to set up the app.  Due to privacy guidelines, Transportation staff will NOT be able to provide this number to you! If you need your student's identification number, you must contact the school.
  • When entering your child's last name on the "Here comes the Bus" app, make sure you spell it EXACTLY as it appears on your child's report cards, bus stop information, etc.  If you have a hyphen in the name, make sure you include it.  Only enter the first fourteen (14) characters of your child's last name.  For example, if your child's last name is GETON-THEBUSTODAY, you will enter GETON-THEBUSTO in the last name field.
  • The bus stop associated with your child for morning and afternoon bus service is the location you can draw the radius around; the app does not track afterschool, athletics, or any other transportation we provide.
  • Please note that no bus tracking service is 100% accurate; DO NOT assume the bus isn't coming just because the app didn't notify you! If in doubt about the arrival of a bus, please call the transportation area that supports your school.
  • Sometimes we make bus substitutions and this can affect the accuracy of the Here Comes the Bus App. When a bus substitution is made, the Here Comes The Bus app may not work.

Need Help?

 

Once you are logged into your account, the link to Here Comes The Bus support can be found by selecting Help.  Additional resources can be found there as well.

P.O. Box 30035
Charlotte, NC 28230-0035
Phone: 980-343-3000
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