School Nutrition Services
Online Payment

  PayPams Information​


Parents are encouraged to place money on their student's account in advance. Advance payment allows the cafeteria to provide the most efficient service to all customers.

Money may be placed in your student's account for the convenience of purchasing extra items for students.

You may send cash, personal checks, money orders, cashier's checks, or make payments online.

Include the following information with your payment:
  • Student's full name
  • Personal identification number (PIN)
  • Teacher's name
If paying for more than one student, please list all student names, PINs and teacher names.

PAMS (Parent Account Management System) online payment service

There is no cost to you to pay on line, check account balances or view purchase history.

Signing up for PAYPAMS

Step 1:
 Register with PAMS: Click on the PayPams image above or go to You can also call 1-877-726-7586.

Step 2: Choose your Payment Options: Make manual payments at your convenience or set up automatic payments.

Step 3: Make a Payment: Pay by credit or VISA logo debit card. You will receive an immediate confirmation that your payment has been received. (Payments take 24 to 48 hours to post to your student’s account at his/her school cafeteria.)

Refunds on Closed Accounts
Parents of students leaving CMS have up to 90 days to request a refund of money on account or have it transferred to another CMS student. Amounts less than $5 will be transferred, upon request, to another CMS student account but not refunded. Contact the School Nutrition Services office at (980) 343-6041 to request a refund or transfer of money on account.

Purchase Adjustments / 30 Day Limit
School Nutition Services (SNS) offers an online service to give parents access to the activity on their child's lunch account. The online service can be accessed daily to check balances and purchases made by students. Parents have the option to make payments through this service, but this is an option and is not required in order to view activity on the account. The parent/guardian has 30 days from the date a purchase is posted to dispute questionable charges to the account.

Lunch activity may be obtained by creating an online account at

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity.

Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the responsible state or local agency that administers the program or USDA's TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.

To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at:, from any USDA office, by calling (866) 632-9992, or by writing a letter addressed to USDA. The letter must contain the complainant's name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to USDA by:

  1. mail:
    U.S. Department of Agriculture
    Office of the Assistant Secretary for Civil Rights
    1400 Independence Avenue, SW
    Washington, D.C. 20250-9410; or
  2. fax:
    (833) 256-1665 or (202) 690-7442; or
  3. email:


This institution is an equal opportunity provider.

Visit us on the web at All e-mail correspondence to and from this address is subject to the North Carolina Public Records Law, which may result in monitoring and disclosure to third parties, including law enforcement.

P.O. Box 30035
Charlotte, NC 28230-0035
Phone: 980-343-3000
The Charlotte-Mecklenburg Schools website ( is in compliance with Section 504 of the Rehabilitation Act and Title II of the Americans with Disabilities Act. Any website accessibility concerns may be brought via the following, Email the Web Accessibility Team at WebAccessibility or Call: 980.343.0115. In compliance with Federal Law, Charlotte-Mecklenburg Schools administers all education programs, employment activities and admissions without discrimination against any person on the basis of gender, race, color, religion, national origin, age, or disability. Inquiries regarding compliance with Title IX of the Education Amendments of 1972, which prohibits discrimination on the basis of sex in education programs or activities, may be referred to the District's Title IX Coordinator at titleixcoordinator or to the Office for Civil Rights, United States Department of Education.