Board of Education
Constituent Services


As elected officials and trustees acting on behalf of the public, Charlotte-Mecklenburg Board of Education members have an obligation to be accessible to the public and assist citizens with suggestions, questions or complaints regarding Charlotte-Mecklenburg Schools.

Board members must provide service to constituents but should not involve themselves in administrative matters or management.

Standards for Constituent Services:

Board members commit that they will:
  • Ensure CMS administration takes responsibility for helping citizens receive services as intended by the State of North Carolina and the Charlotte-Mecklenburg School Board
  • Follow processes designed to facilitate the administration’s ability to resolve problems effectively
  • Identify opportunities for systems improvement

For more information contact School Board Services, 980-343-5197.

CMS Constituent Services Policy

P.O. Box 30035
Charlotte, NC 28230-0035
Phone: 980-343-3000
The Charlotte-Mecklenburg Schools website ( is in compliance with Section 504 of the Rehabilitation Act and Title II of the Americans with Disabilities Act. Any website accessibility concerns may be brought via the following, Email the Web Accessibility Team at WebAccessibility or Call: 980.343.0115. In compliance with Federal Law, Charlotte-Mecklenburg Schools administers all education programs, employment activities and admissions without discrimination against any person on the basis of gender, race, color, religion, national origin, age, or disability. Inquiries regarding compliance with Title IX of the Education Amendments of 1972, which prohibits discrimination on the basis of sex in education programs or activities, may be referred to the District's Title IX Coordinator at titleixcoordinator or to the Office for Civil Rights, United States Department of Education.