Ombudsman's Office
Contact Us

Ways to Contact the Ombudsman's Office

Phone – 980-343-0055
Email –
Online FormCLICK HERE 
Visit Us – Smith Family Center, 1600 Tyvola Road, Charlotte, NC 28210 – Office D3

CMS Ombudsman Resolution Specialists

Jerri Haigler
Serves Central 2, Northwest and Southwest Learning Communities

Larry Logan
Serves Central 1, Northeast and Southeast Learning Communities

We will respond as promptly as possible to all communications we receive.
P.O. Box 30035
Charlotte, NC 28230-0035
Phone: 980-343-3000
The Charlotte-Mecklenburg Schools website ( is in compliance with Section 504 of the Rehabilitation Act and Title II of the Americans with Disabilities Act. Any website accessibility concerns may be brought via the following, Email the Web Accessibility Team at WebAccessibility or Call: 980.343.0115. In compliance with Federal Law, Charlotte-Mecklenburg Schools administers all education programs, employment activities and admissions without discrimination against any person on the basis of gender, race, color, religion, national origin, age, or disability. Inquiries regarding compliance with Title IX of the Education Amendments of 1972, which prohibits discrimination on the basis of sex in education programs or activities, may be referred to the District's Title IX Coordinator at titleixcoordinator or to the Office for Civil Rights, United States Department of Education.